Customer Support Engineer

Key responsibilities

  • Resolving customer questions and issues without the need for team lead intervention
  • Taking ownership of technical issues, and working with the Development team to resolve more advanced issues when necessary
  • Documenting troubleshooting and problem resolution steps
  • Participation in providing training to customers as necessary

 

Required Skills and Experience

  • BA/BS degree or equivalent practical experience
  • 2-5 years of relevant customer support experience
  • Strong people skills and aptness for problem-solving
  • Excellent prioritization skills and an ability to make decisions quickly
  • Familiarity with iOS, Android, macOS and Windows operating systems
  • Success in team environments, demonstrating shared responsibility and accountability with other team members

 

Preferred Skills and Experience

  • Strong understanding of networking, web, and mail-related standards
  • Proficiency in enterprise-level technical support
  • Experience in a SOC-2 compliant or equivalent organization
  • Cybersecurity background or other technical industry experience

 
To apply to this position, please email [email protected]