Recover your account on an Android device

Why would I need to recover my PreVeil account?
If you have lost all of your devices where PreVeil is installed, you will need to recover your account. If you previously configured your recovery settings and created a recovery group, PreVeil can help you recover your account and your private key.
The process is very similar to copying a PreVeil account to a new device but requires members of your recovery group to enter codes that are displayed on your machine.  To recover your PreVeil account, follow these 3 steps:

  1. Install PreVeil on the new Android device if it is not already installed*
  2. Initiate the recovery process
  3. Give a code to each required approver

*If necessary, see one of the following articles to review how to install PreVeil:

Recover your PreVeil account and key
Obtain an Android device onto which you will recover your PreVeil account and private key. We’ll refer to this as the recovery device.
On your recovery device, tap the PreVeil icon.

The following screen displays:

Tap the “Add Your Existing Account” link, then tap the “Recover Key” button.

On the next screen, enter your PreVeil account email address and tap either the orange “Continue” or blue “Enter” button.

The following message displays:


Open your regular email account on your device and find the email from PreVeil. Click the “I’m on a phone or tablet” button in that email to begin the recovery process.

The next screen allows you to manage and track your recovery process. Your selected approvers and their status are displayed.  Note that the “Done” button at the top right is disabled until the selected number of approvers have approved your recovery process.

You must now repeat the following steps for each approver until you have reached the number of approvers which will enable your recovery process.  You set this number when you created your recovery group.
Tap the “Start” button for an individual approver.
Your screen displays a message stating ‘Awaiting Connection…’. Your recovery device will stay this way until your approver takes action.

While your recovery device is waiting, your approver must log into PreVeil with their own account, go to their Settings menu, and select Approve Recovery.

On the first Approve Recovery page, your approver should click “Continue.”  When prompted at the next Approve Recovery page, your approver should enter your PreVeil account email and click the “Continue” button.

At this point, your screen (not your approver’s) changes to display a random series of characters.

Have your approver enter the code shown on your screen (again, tell them in person or by the phone – avoid any texting or emailing) and click the “Yes, I approve” button.

Your recovery device returns to the recovery management screen, which displays a green check mark next to the approver’s name.
Repeat these steps for each approver until the “Done” button is enabled. Once a sufficient number of approvers have approved your request and the “Done” button is enabled, tap it.

That’s it. You’re done! You can now open the PreVeil app on your Android device and view your account.

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