Recover your account on an iPhone or iPad

Why would I need to recover my PreVeil account?


If you have lost all of your devices where PreVeil is installed, you will need to recover your account. If you previously configured your recovery settings and created a recovery group, PreVeil can help you recover your account and your private key.


The process is very similar to copying a PreVeil account to a new device but requires members of your recovery group to enter codes that are displayed on your machine.  To recover your PreVeil account, follow these 3 steps:


  1. Install PreVeil on the new iPhone/iPad if it is not already installed*
  2. Initiate the recovery process
  3. Give a code to each required approver


*If necessary, see one of the following articles to review how to install PreVeil:



Recover your PreVeil account and key


Obtain an iPhone or iPad onto which you will recover your PreVeil account and private key. We’ll refer to this as the recovery device.


On your recovery device, tap the PreVeil favicon.




The following screen displays:



Tap the “Add Existing Account” button.  Then tap the “Recover Account” button.



On the next screen, enter your PreVeil account email address and tap the “Continue” button.



The following message displays:




Open your email on your iPhone/iPad and find the email from PreVeil. Click the “I’m on an iPhone or iPad” button in that email to begin the recovery process.




The next screen allows you to manage and track your recovery process. Your selected approvers and their status are displayed.  Note that the “Done” button at the top right is disabled until the selected number of approvers have approved your recovery process.




You must now repeat the following steps for each approver until you have reached the number of approvers which will enable your recovery process.  You set this number when you created your recovery group.


Tap the “Start” button for an individual approver.


Your screen displays a message stating ‘Awaiting Connection…’. Your recovery device will stay this way until your approver takes action.




While your recovery device is waiting, your approver must log into PreVeil with their own account, go to their Settings menu, and select Approve Recovery.




On the first Approve Recovery page, your approver should click “Continue.”  When prompted at the next Approve Recovery page, your approver should enter your PreVeil account email and click the “Continue” button.




At this point, your screen (not your approver’s) changes to display a random series of characters.




Have your approver enter the code shown on your screen (again, tell them in person or by the phone – avoid any texting or emailing) and click the “Yes, I approve” button.




Your recovery device returns to the recovery management screen, which displays a green check mark next to the approver’s name.





Repeat these steps for each approver until the “Done” button is enabled.


Once a sufficient number of approvers have approved your request and the “Done” button is enabled, tap it.




That’s it. You’re done! You can now open the PreVeil app on your iPhone/iPad and view your account.

Can't find something?

We're here to help.