Careers

Customer Success Manager

PreVeil is looking for a Customer Success Manager that will work with new and existing enterprise customers to ensure that they are successful and satisfied with the PreVeil platform.

Job Responsibilities:

• Responsible for welcoming new customers and building relationships to encourage product usage
• Manage all post-sales activity for PreVeil customers through strong relationship-building, product knowledge, planning, and execution
• Process monthly renewal and expansion orders to achieve sales quotas
• Maintain a deep understanding of the product and speak with customers about the most relevant features and functionality for their specific business needs
• Develop joint success plans with customers to ensure there is a plan in place to drive adoption and maintain satisfaction
• Increase customer activity by conducting regular check-in calls and performing strategic business reviews
• Track accounts to identify churn risk and work actively to eliminate that risk
• Collaborate with our Product, Compliance, and Customer Support teams to identify areas of improvement, assist with troubleshooting, and report bugs
• Function as the customer advocate and provide internal feedback on how PreVeil can better serve our enterprise customers

Requirements:

• Bachelor’s degree
• At least 3 years prior account management or customer success experience, preferably in a quota-carrying role
• Strong communication skills and technical aptitude
• Experience using Salesforce and Hubspot
• Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
• Enjoys working closely with customers to ensure complete satisfaction
• A self-starter who takes the initiative to get things done

To Apply

To apply to this position, please email [email protected]