Job description:

PreVeil is looking for a Customer Success Manager! In this role, you will work with new and existing enterprise customers to ensure that they are successful and delighted with the PreVeil platform. You will be responsible for welcoming new customers and building relationships to encourage product usage.

Responsibilities

  • Manage all post-sales activity for PreVeil customers through strong relationship-building, product knowledge, planning, and execution
  • Process monthly renewal and expansion orders to achieve sales quotas
  • Maintain a deep understanding of the product and speak with customers about the most relevant features and functionality for their specific business needs
  • Develop joint success plans with customers to ensure there is a plan in place to drive adoption and maintain satisfaction
  • Increase customer activity by conducting regular check-in calls and performing strategic business reviews
  • Track accounts to identify churn risk and work actively to eliminate that risk
  • Collaborate with our Product, Compliance, and Customer Support teams to identify areas of improvement, assist with troubleshooting, and report bugs
  • Function as the customer advocate and provide internal feedback on how PreVeil can better serve our enterprise customers

Requirements:

  • Bachelor’s degree from an accredited university
  • At least 2 years prior account management or customer success experience, preferably in a quota-carrying role
  • Strong communication skills and technical aptitude
  • Experience using Salesforce
  • Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
  • Enjoys working closely with customers to ensure complete satisfaction
  • A self-starter who takes the initiative to get things done

 
To apply to this position, please email [email protected]